In 2021, bnbfinder® began using a new system for issuing and tracking gift cards and as a result, some older gift cards may not populate when looking up the balance on our website. Not to worry though, these gift cards are still active and available to use!
To lookup the balance of a gift card that is not populating using the Gift Card Lookup page, please Submit a Request or send us an email to support@bnbfinder.com. For a speedier response, be sure to include the following information in your message:
- Full Gift Certificate Number
- Order Number (if available)
- Original Purchase/Received Date (if available)
- Original Gift Card Value (available)
- Sender or Recipient of Gift Card (if available)
- Photo or Screenshot of the Gift Certificate (if available)
Once received, our team will be able to lookup the gift card information and provide instructions on how to redeem it.
